Shipping policy
Digital Delivery Policy
No Physical Shipping This store sells digital environmental impact services (Carbon Offsets, Tree Planting, and Plastic Removal). No physical products will be shipped to your address. You will not receive a tracking number.
Order Fulfillment & Timing
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Immediate Confirmation: Upon purchasing an offset, you will receive an immediate order confirmation email.
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Impact Allocation: Your contribution is automatically allocated to our verified projects immediately upon purchase.
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Certificates: If your purchase includes a digital certificate or personalized impact report, this will be delivered to your email address within 24 hours of your purchase.
Gifting If you purchased an offset as a gift for someone else:
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The digital certificate/notification will be sent to the email address you provided during checkout.
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Please ensure the recipient's email address is correct.
Where can I see my impact? You can view your total carbon offset history by logging into your account on our website at any time.
Questions? If you have not received your confirmation email or digital certificate within 24 hours, please check your Spam/Junk folder. If it is still missing, contact us at hello@offsetrelief.com